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4101 Dublin Blvd., Ste# F-423 Dublin, CA 94568
Please fill out the form below and we will get back to you as soon as possible.
SeniorRidez is an on-demand Non-Emergency Medical Transportation (NEMT) marketplace designed for the growing needs of seniors, individuals with disabilities, and medical facilities. We make it easy to schedule reliable rides for medical appointments, grocery and meal delivery, Rx delivery, and in-home care visits, including handyman services delivered with care by our friendly, courteous, and trained drivers.
You need a working phone (landline or mobile), an active account with SeniorRidez, and a valid payment method on file.
You can register online or with the help of a SeniorRidez customer support representative who will guide you through the setup process.
No. While our services are designed with older adults in mind, anyone 18 years or older may use SeniorRidez.
Currently, our working hours vary from 7 AM to 7 PM. Please visit our website or call customer support for current operating hours, and for any help
You may cancel your account by contacting our customer support team.
Unused service credits may be subject to our refund policy. Please contact support for details.
Rides are provided by licensed and authorized Transportation Network Companies (TNCs), such as Uber or Lyft, and their independent drivers.
You may speak with an operator anytime you need help requesting a ride, confirming details, or during the ride itself.
Pricing includes the ride fare set by the TNC plus a SeniorRidez service fee. Current rates are available on our website.
Payments are charged to the credit or debit card on file after your ride is completed.
A minimum balance ensures uninterrupted service and allows us to advance payments to third-party providers on your behalf.
Tipping is optional and always at your discretion.
SeniorRidez provides live operator support, ride monitoring, help with pickup and drop-off coordination, and peace of mind for you and your loved ones.
We request, monitor, and manage rides for you, communicate with drivers, and assist with any issues that arise.
Yes, walkers and foldable wheelchairs are generally accommodated. Please let us know your needs in advance.
Yes. Registered users may use quick-request options through our operators.
Yes, rides can be canceled. Cancellation fees may apply depending on timing.
Be ready at the scheduled pickup time and notify us promptly if you need to cancel.
Contact SeniorRidez support. We will assist you and coordinate with the TNC as needed.
We will help you contact the driver or TNC to attempt recovery of lost items.
Insurance coverage is provided by the TNC and driver, as required by law.
Wait times vary based on driver availability and demand.
Yes, advance scheduling is available in most areas.
Yes, additional passengers are allowed if the vehicle capacity permits.
Wait time depends on driver availability and TNC policies.
Vehicles vary and are provided by the TNC.
Service availability depends on location. There is generally no mileage limit within TNC coverage areas.
Call SeniorRidez support immediately.
Yes, airport rides are available in many locations.
Yes, drivers may cancel due to availability or other reasons.
In most cases, no. Fees depend on the circumstances and TNC policies.
No. SeniorRidez is a ride-assistance and coordination service.
No. We do not provide emergency or non-emergency medical transportation.
Refunds are subject to our refund policy.
No. Riders must be 18 or older to ride unaccompanied.
Delivery times vary by restaurant and location.
Orders must be placed during our operating hours.
Yes, tipping is optional.
Yes, we can note preferences in your account.
Please inform us, and we will communicate your needs to the restaurant.
Our operators can help you explore local options.
Contact SeniorRidez support for assistance.
Hours vary by region. Please contact support for details.
Yes, scheduled grocery delivery is available.
Yes, tipping is optional.
We will contact you for substitutions or remove the item.
Yes, saved lists are available for future orders.
Yes, depending on store availability.
You will receive updates from our team.
Contact SeniorRidez support.
Hours vary by location.
Drivers may need your name, pharmacy details, and authorization.
Yes, with your authorization.
Timing depends on pharmacy processing and distance.
Hours vary by location.
We can help connect you to cleaning, handyman, and other local services.
Yes, contact us, and we will do our best to assist.
Hours vary by service type.
To help older adults and others access services safely and independently.
Drivers receive clearly communicated rides and may serve riders who need extra coordination.
No. Physical assistance is not required unless permitted by TNC policy.
Some riders prefer or need live assistance instead of smartphone apps.
Drivers operate under their TNC’s insurance and policies.
Any compensation follows TNC guidelines.
Through their TNC platform or SeniorRidez support.
Contact our partnerships team through the website.
Billing options vary depending on the program.
Our team will guide you through registration.
Transportation is insured through the TNC providers.
A phone, an account, and a valid payment method.
Yes, with advance notice.
Licensed and authorized Transportation Network Companies and their drivers.